What we collect
Each time a user visits Our Own Candle Company, certain information is collected. That information is specific to your visit and whether you browse, shop or register. Depending on those actions, different unique information is gathered. The information below details the types of information we collect, how it is gathered and what is done with it.
Like many other websites, Ourowncandlecompany.com uses a standard technology called "cookies." Cookies are small pieces of information that are stored on your hard drive and not on our site. Cookies allow you to use the shopping cart on our site. Cookies also help make your Internet experience quicker and more convenient. They help us understand how customers use our service, which allows us to improve and tailor the service.
Registration and order information
Our Own Candle Company uses a registration process and order form so that you can purchase online, request information and receive service from us. Your personal contact information (i.e. name, email address, telephone number, mailing address, etc.) is used to send you your order and to fulfill marketing programs. Credit card information is completely secure and protected and collected for the sole purpose of billing you for your purchase. Users may browse our products and information without registering. Registration is optional and not required to shop online.
How we use and share the information we collect
Our Own Candle Company is proud to inform you that we do not sell or share your personal information or email. Your information is only used to complete your order and for marketing purposes, if you have opted for this feature. Should you select the optional opportunity to receive emails from us about current offers and incentives, we will also use your email for this purpose. If you have not selected this option, you will not receive promotional emails. If you have opted to receive promotional email, you may choose to remove this feature from your account at any time and the emails will be stopped. Your contact information may also be used should we ever need to contact you regarding your order.
Communications from Our Own Candle Company
Our Own Candle Company offers many modes of communication to our customers. Our Own Candle Company also reserves the right to communicate with our registered users regarding their order should the need arise.
Communication regarding transaction and account maintenance
Our Own Candle Company communications include order confirmations, order updates, problems with orders, delivery issues (as needed), and management of accounts (should issues arise).
HTML emails and marketing
Our Own Candle Company offers our users an email option that allows us to communicate with you regarding sales, incentives, new products, and other offers. If you receive these emails, you may opt at any time to remove yourself from this mailing list. If you do not receive emails, you may add yourself to this feature by using our sign up form on the main page.
Protecting your information
Ourowncandlecompany.com is committed to the complete privacy and security of your personal information. Our e-commerce platform ensures that information shared with Our Own Candle Company is secure and private. Our Own Candle Company utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your Ourowncandlecompany.com password) via email. We guarantee that every transaction you make at Our Own Candle Company will be safe. When you shop online with us, you will join a community of customers pleased with our service.
Alternate shopping options
Our Own Candle Company stands behind its commitment to secure online shopping. However, if you are still uncomfortable shopping online, we invite you to call our office at 1-877-726-6353. Our representatives will be happy to take your order over the phone.
Changes to this policy
Our Own Candle Company reserves the right to amend or append this policy at any time by posting those revisions on our site. Any changes will only affect information collected after this post date unless otherwise stated.
Questions or comments