Questions?
 
There are many different ways to make candles. There are different types of wax, scent, and wicks. There are also many misconceptions about the candle industry. Our Own Candle Company strives to make the highest quality, safest candles on the market. Please see below for some of the most frequently asked questions.
 

Is there lead in your wicks?

No. The candle industry has had a self-imposed ban on lead wicks since 1974. U.S. federal regulators later voted it into law in 2003. You would have a very hard time finding a candle with a lead wick in it in the United States.

 

How long do your candles burn?

Our Mason Jars and Decorative tins burn for up to 100 hours. Our Mini Masons burn for up to 30 hours. Our Wax Melts have 6 separate cubes of wax and the total package will produce 40 hours of fragrance. Our aromatherapy candles will burn for 30 hours.

What are your candles made of?

Our candles are made from a blend of paraffin and soy. Both have properties that make our candles great. We use a blend that allows our candles to have vibrant colors and to throw the scents throughout the room. They are also clean burning and leave no wax residue when burned properly.

 

Why do candles smoke sometimes?

A well-made candle will create virtually no smoke when burning properly. However, if the wick becomes too long, or an air current disturbs the flame's teardrop shape, small amounts of unburned carbon particles (soot) will escape from the flame as a visible wisp of smoke. Any candle will soot if the flame is disturbed.

To avoid this, always trim the wick to 1/4 inch before every use and be sure to place candles away from drafts, vents or air currents. If a candle continually flickers or smokes, it is not burning properly and should be extinguished. Allow the candle to cool, trim the wick, make sure the area is draft free, then re-light.

Is this (soot) harmful?

No. The minuscule amount of soot produced by a candle is natural byproduct of incomplete combustion. Candle soot is composed primarily of elemental carbon particles, and is similar to the soot given off by kitchen toasters and cooking oils. These everyday household sources of soot are not considered a health concern, and are chemically different from the soot formed by the burning of diesel fuel, coal, gasoline, etc.

Can candles make me sick?

Although millions of Americans regularly use scented candles without any negative effects, it is always possible that a particular fragrance might trigger a negative reaction in sensitive individuals. Individuals with known sensitivities to specific fragrances may want to avoid candles of those scents. In addition, consumers should remember to burn all candles, whether scented or unscented, in a well-ventilated area.

ORDERS

RETURNS

Orders are usually shipped within one business day. Orders placed on the weekend will ship on Monday. The only exceptions to this would be if we are out of stock on an item. If this happens (and it's very rare) we will contact you to see if you would like to wait or get a replacement. We ship via UPS or USPS depending on the order size, and location it is being shipped to. We try very hard to get your order to you as fast as possible. It's even possible to get it next day, but even if you are across the country we can usually get the order to you within just a few days. Our shipping costs are calculated in a way that you will pay the least amount possible for the size of your order. We NEVER make money on shipping, and usually it costs us more than we are charging.

We will replace any defective candle, or any candle that was damaged in transit free of charge. We will usually ask you to keep it in the box and we will issue a call tag to get the candle back. Once received a new one will be immediately shipped out to you. If you are unhappy with a scent, but there is nothing wrong with the candle we will replace it for you, but you will be responsible for shipping the unused portion of the candle back to us. Once received we will issue a replacement and pay the shipping to get it back to you.

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